Welcome to Comerio Homes Customer Care
At Comerio Homes, our commitment to your satisfaction extends well beyond the completion of your new home. We believe that exceptional customer care is an integral part of the homeownership experience, which is why we provide a comprehensive warranty to ensure your home remains as beautiful and functional as the day you moved in. Our warranty covers a range of essential components and systems, offering peace of mind and support for any unforeseen issues that may arise. On this page, you’ll find detailed information about our warranty coverage, how it works, and how to submit any warranty requests. Additionally, you can download our warranty manual for a complete overview of what’s included and important contact information. We’re here to support you every step of the way and ensure that your home continues to be a source of comfort and joy.
COMERIO HOMES WARRANTY
Comerio Homes offers a 1-Year comprehensive warranty on all homes. Below is an outline of what to expect the 2-weeks prior to closing on your home leading up to your actual warranty. Comerio Homes utilizes a 3rd party warranty tracking company BBSG to process warranty requests online so all items are logged and tracked allowing all parties (Builder, Buyer, Trade Partner) to be aware of the request in real time.
WOW – WARRANTY ORIENTATION WALKTHROUGH:
This is the first of 2 walkthroughs that you will do with Comerio Homes prior to closing. At this meeting we will introduce you to a BBSG representative and get your website login credentials.
We will demonstrate how certain items work & their location in the home, such as water shut offs etc.
We will walk through each room and exterior to put blue tape on items that need touched up using the industry standard 6’ rule and add them to a punch list.
WHEN:
Approx. 2 weeks before closing date. (This allows us time to button up punch list items)
DURATION:
This meeting should last between 1-1.5 hours depending on size of home. This is achieved by limiting the number of people at the meeting, shutting our phones off and focusing on each room in a timely fashion.
PRE-CLOSING WALKTHROUGH:
This is the 2nd and final walkthrough that you will do with Comerio Homes prior to closing. At this meeting we will simply review the punch list from the WOW walkthrough and any outstanding items from that list will go on the final list. Examples may be landscaping, sod or something that needed to be ordered.
This is not a walkthrough to make a new list as we have already had our trade partners through the home and cleaned the home at this point. Rather, our goal is to have zero items to complete prior to closing.
WHEN:
Approx. 1 day before closing date.
DURATION:
This meeting should take 30 mins. This is achieved by limiting the number of people at the meeting, shutting our phones off and focusing on the list from the WOW punch list items.
Troubleshooting: How-to Videos
Before submitting a warranty request, we encourage you to explore our “Troubleshooting: How-to Videos” section. These videos are designed to help you address and resolve common issues that may arise in your home. By viewing these resources, you may be able to identify and fix minor problems quickly, which can save you time and ensure your issue is resolved as efficiently as possible.
Why Watch the How-to Videos?
- Self-Diagnosis and Resolution: Our videos cover a variety of common home maintenance topics and troubleshooting tips. From resetting circuit breakers to addressing minor plumbing issues, these guides can help you diagnose and resolve problems on your own.
- Step-by-Step Guidance: Each video provides clear, easy-to-follow instructions for handling specific issues. By following these steps, you can often fix minor problems without needing to wait for a service appointment.
- Efficient Warranty Requests: If you still require assistance after attempting the troubleshooting steps, you’ll have a better understanding of the issue. This helps streamline your warranty request, as you’ll be able to provide detailed information about what you’ve already tried.
Troubleshooting Videos:
We’re Here to Help!
While our videos are a valuable resource, our Customer Care team is always available to assist with more complex issues or if you need further guidance. If you find that a problem persists or requires professional attention, please do not hesitate to submit a warranty request here.
EMERGENCY WARRANTY NOTIFICATION
An emergency is a condition that, if not immediately repaired, may cause danger or substantial risk of considerable damage to the home or its occupants.
Homeowners are required to take active steps and immediate actions reasonably necessary to avoid and limit any additional damage and contact Builder/Buyer Service Group (BBSG) to report the claim under warranty considerations.
The first step in an emergency or non-emergency situation is to file a claim with BBSG using your login credentials given to you at the warranty orientation walkthrough. All claims must be filed online through BBSG. Warranty claims will not be accepted in any other format. No exceptions.
Emergency Situations vs. Immediate Action Items
Emergency Situations
| Situation | Immediate Action | Contact Information |
|---|---|---|
| Burst Water Pipes | Shut water off immediately | – |
| Furnace Not Working (30°F or below) | Contact a professional for repair | – |
| Total Loss of Electricity | Contact Power Company for outages or an Electrician | Contact Electrical Provider |
| Sump Pump Not Working (during large storm) | Contact Gordon Energy for assistance | Gordon Energy: 913-712-0500 |
| Basement Drain Backup | Contact A-1 Sewer & Septic for service (Buyer responsible for service fee) | A-1 Sewer & Septic: 913-631-5201 |
| Gas Leak | Contact Gas Company for immediate assistance | Contact Gas Service Provider |
Immediate Action Items (Non-Emergency)
| Situation | Immediate Action |
|---|---|
| Roof Leaks | Inspect and cover leak temporarily; Contact a roofer |
| Window / Door Leaks | Check seals and apply temporary cover if necessary; Contact a professional |
| Loss of Hot Water | Contact a plumber for diagnosis and repair |
| Loss of Heat (when outside temperature is above 31°F) | Check the thermostat and contact HVAC professional if needed |
| Plumbing Drain Line Leaks | Inspect for visible leaks; Contact a plumber |
| Exterior Door That Does Not Lock/Open | Check for obstructions; Contact a locksmith if necessary |
*All examples do require that the homeowner take active & reasonable steps to prevent any additional damage.
WARRANTY FREQUENTLY ASKED QUESTIONS
WHAT TYPE OF WARRANTY DOES COMERIO HOMES PROVIDE?
1-year comprehensive warranty.
DOES BBSG PERFORM WARRANTY WORK?
NO, BBSG does not perform warranty work. They are merely a website portal to log and track warranty requests.
WHO IS RESPONSIBLE FOR DOING WARRANTY WORK?
If a warranty item has been approved for repair, a Comerio Homes trade partner will perform the repair.
WHO IS RESPONSIBLE FOR SCHEDULING WARRANTY WORK WITH A COMERIO TRADE PARTNER?
The homeowner will be given contact information for the appropriate trade partner and the homeowner is then responsible for scheduling the work with that trade partner that works for both parties.
DO WARRARY REQUESTS NEED TO BE LOGGED IN BBSG WEBSITE FIRST?
YES, if this is not done, there is no record of the request, and the appropriate parties will not be notified.
WHAT AM I SUPPOSED TO DO WHEN THE WARRANTY REQUEST HAS BEEN COMPLETED?
You are supposed to login to BBSG and mark the task completed on the day the work was done. Otherwise, the repair will still show as outstanding.